Shipping & Returns

Shipping

We ship from Warilla, NSW, Australia with Australia Post. Postage is calculated at checkout from your address and the weight of your order, so you only pay what it actually costs to send.

• Dispatch: orders are usually packed and posted within 5 business days. Signed items can take a little longer.
• Australia: Parcel Post or Express Post, chosen at checkout.
• International: International Standard or Express, chosen at checkout.
• Tracking: you will receive a tracking link by email once your order is posted.

Import duties and taxes

Orders sent outside Australia may attract import duties, taxes or handling fees in the destination country. Unless they are included at checkout, these are paid by the customer on delivery. For orders to the United States, US customs rules require duties to be paid before delivery; we will contact you before posting if any extra cost applies.

Prices are in Australian dollars. Chambersite Records is not registered for GST, so no GST is charged.

Returns and refunds

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If an item arrives faulty, damaged or not as described, we will repair, replace or refund it, and cover the return postage.

• Faulty or damaged items: email us within 30 days of delivery with your order number and a photo of the problem.
• Wrong size (clothing): unworn and unwashed items can be exchanged within 30 days of delivery. Return postage for exchanges is paid by the customer.
• Change of mind: we do not offer refunds for change of mind on signed or opened music (CDs and vinyl).
• Lost parcels: if tracking has not updated for 15 business days (Australia) or 30 business days (international), contact us and we will lodge an enquiry with Australia Post.

For anything about shipping or returns, email chambersiterecords@gmail.com.